Need help with KickXI? Start here — most questions are answered below. If yours isn't, email us at support@kickxi.com and we'll get back to you within 2 business days.
Getting Started
Do I need an account?
Yes, a lightweight one. On first launch, choose Sign in with Apple for a permanent account tied to your Apple ID, or Continue as Guest for an account tied to this device only. You can use either right away — no email or password required for Guest.
What's the difference between Sign in with Apple and Guest?
Sign in with Apple lets you keep your account if you reinstall the App or move to a new device. A Guest account only lives on the device it was created on — if you delete the App or switch devices, a Guest account and its saved data cannot be recovered.
Analysis
Do I need to pay to search matches or see scores?
No — searching matches, browsing fixtures, and viewing live scores are always free. Running a full match analysis requires an active KickXI Pro subscription.
How do I get analysis?
Upgrade to KickXI Pro from the Pro screen or Settings — Pro includes unlimited match analysis for as long as your subscription is active.
KickXI Pro Subscription
What do I get with Pro?
Unlimited match analysis, billed through your Apple ID as an auto-renewing monthly subscription. Pricing and billing period are shown on the subscription screen before you confirm purchase, and again in your App Store purchase confirmation.
How do I cancel my subscription?
Subscriptions are managed entirely by Apple, not inside KickXI. On your iPhone or iPad: open Settings → [Your Name] → Subscriptions, select KickXI, and tap Cancel Subscription. Your Pro access continues until the end of the period you already paid for, then will not renew.
How do I restore a purchase after reinstalling the App or switching devices?
Sign in with the same Apple ID you subscribed with, then use Restore Purchases from the Pro or Settings screen.
Does KickXI store my card details?
No. All payment is handled by Apple through the App Store — KickXI never receives or stores your card number, billing address, or any other payment instrument data.
Match Data
Where do fixtures, teams, and stats come from?
From football-data.org, a third-party sports-data provider. We query it only for match/team/competition information — no personal account data is ever sent to them.
A match or score looks wrong — what do I do?
Email us at support@kickxi.com with the match, teams, and date so we can look into it.
Notifications
How do I get notified about a team or match?
On chronosscore.com, tap the star next to a match, team, or league to follow it — the same tap turns on notifications (a goal for a favorited match, or kickoff for a favorited team) if your browser grants permission.
I favorited a team on my iPhone but never got a notification. Why?
On iPhone and iPad, Apple only allows websites to send notifications if the site has first been added to your Home Screen — this applies to every browser (Safari, Chrome, Firefox), not just Safari. To fix it: open chronosscore.com in your browser, tap the Share (or menu) icon, choose Add to Home Screen, then open Chronos Score from that new Home Screen icon and favorite the team or match again so the permission prompt appears from the installed app.
Does this cost anything, or need an account?
No — notifications on Chronos Score are free and don't require the sign-in used by the KickXI app. They're tied to your browser/device, not an account, so favorites and notification subscriptions don't carry over if you switch devices or clear your browser data.
How do I turn notifications off?
Tap the star again to un-favorite — this also stops notifications for that team or match. To stop all site notifications at once, remove chronosscore.com's permission from your browser or device notification settings.
Your Account & Data
How do I delete my account?
Go to Settings → Delete Account inside the App, then confirm. This is permanent and immediate: it removes your saved matches, subscription record, and account itself, and signs you out. It cannot be undone, and there is no way to recover a deleted account — if you want to use KickXI again afterward, you'll need to create a new account.
What happens to my data if I delete my account?
See our Privacy Policy for the full explanation. In short: everything tied to your account is deleted immediately, except Apple's own transaction records and our internal security log, which are kept for fraud-prevention and legal purposes and are no longer linked to any identifiable account once yours is deleted.
I want a copy of my data, or I have another privacy question.
Email support@kickxi.com — see our Privacy Policy for details on your rights.
Still Need Help?
Email support@kickxi.com with a short description of the issue (and a screenshot, if it's something visual). We read every message and reply within 2 business days.